Privacy Policy

This Privacy Policy explains how AudienceRush Inc. (“AudienceRush”, “we”, “us” or “our”) collects, uses, discloses and protects personal information when you visit audiencerush.pro, contact us, or engage our digital marketing services. We are committed to handling personal information responsibly in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada.

By using our website or submitting information to us, you acknowledge that you have read this Policy. If you do not agree with our practices, please do not submit personal information or use optional features that rely on non-essential cookies. Separate client contracts may contain additional confidentiality and data-processing terms that govern project work.

1. Who we are

AudienceRush Inc. is a digital marketing agency located at 2200 Yonge Street, Suite 1402, Toronto, ON M4S 2C6, Canada. Our Business Number is 847291635ON0001. We can be reached at +1 (437) 555-2948 or [email protected]. For privacy-specific requests, please include “Privacy Request” in the subject line of your email so we can route it appropriately.

We provide audience strategy, segmentation, paid media, SEO, creative strategy, conversion optimisation, analytics and related professional marketing services to organisations, primarily in Canada. We are not a software platform vendor in the SaaS sense, and this Policy covers our website and agency operations rather than a consumer mobile application.

2. Scope of this Policy

This Policy applies to personal information we collect online through audiencerush.pro, offline through business correspondence, and in the course of delivering services where we act as an organisation controlling that information. It does not apply to third-party websites that we may link to, including advertising platforms, analytics vendors or social networks. Those services have their own privacy notices.

When we process personal information on behalf of a client solely as a service provider (for example, managing a client’s advertising account using data the client controls), the client’s privacy policy and our contractual instructions generally govern that processing. In those situations we act according to the client’s directions and applicable law.

3. Personal information we collect

The categories of personal information we may collect depend on how you interact with us. They may include:

• Identity and contact data: name, job title, company name, work email address, telephone number, and mailing address if provided.
• Enquiry and correspondence data: messages you send through our contact forms, email content, meeting notes, and related follow-up communications.
• Client and project data: information shared for proposals, statements of work, invoicing, account management and campaign delivery, which may include business contact details of your colleagues.
• Technical and usage data: IP address, browser type, device type, referring URLs, pages viewed, approximate location derived from IP, and similar diagnostic information collected through server logs or analytics tools when enabled.
• Cookie and preference data: records of cookie consent choices and preference settings as described in our Cookie Policy.
• Billing data: invoicing details and payment references necessary to administer contracts. We do not store full payment card numbers on this website.

We do not knowingly collect personal information from children under 16 for marketing purposes. Our services are directed to businesses and professional adults.

4. How we collect information

We collect information directly from you when you fill out forms, email us, call us, meet with us, or become a client. We also collect information automatically when you browse our website, subject to your cookie preferences. In limited cases we may receive business contact information from referrals, event lists, or professional networking introductions where such sharing is lawful and appropriate.

Our contact form includes a consent checkbox for PIPEDA-related collection and use of the information you submit to respond to your enquiry. Consent is not pre-checked. A honeypot field may be used to reduce automated spam; it is not intended for human completion.

5. Purposes for collection and use

We collect and use personal information for purposes that a reasonable person would consider appropriate in the circumstances, including to:

• Respond to briefing requests, campaign enquiries, retainer discussions and general questions.
• Evaluate fit, prepare proposals, negotiate and perform contracts for digital marketing services.
• Provide audience strategy, campaign planning, media management, reporting and related deliverables.
• Send service-related communications, invoices, scheduling messages and important notices.
• Operate, secure, troubleshoot and improve our website and internal operations.
• Analyse aggregated website traffic patterns when analytics cookies are accepted.
• Comply with legal, accounting, tax and regulatory obligations.
• Establish, exercise or defend legal claims and protect our rights, clients and website integrity.

We do not sell personal information. We do not use contact-form submissions to guarantee marketing outcomes; outcomes of any future engagement depend on market conditions, budget, creative execution, platform policies and audience response.

6. Consent

Where required by PIPEDA, we obtain meaningful consent for the collection, use and disclosure of personal information. Consent may be express (for example, checking a consent box) or implied where appropriate given the circumstances and sensitivity of the information — such as when you email us with a business enquiry and we reply using the same thread.

You may withdraw consent subject to legal or contractual restrictions and reasonable notice. Withdrawal may limit our ability to provide certain services. For cookie preferences, you may use our banner controls or browser settings as described in the Cookie Policy. Preference choices related to non-essential cookies are typically stored for approximately six months before you may be asked again.

7. Disclosure to service providers and others

We may share personal information with trusted service providers who assist us with email delivery, hosting, IT support, accounting, professional advisors, or similar functions, under obligations to protect the information and use it only for instructed purposes. We may also disclose information when required by law, court order or lawful request by public authorities, or when necessary to protect vital interests, investigate fraud or security incidents, or enforce our Terms.

If we are involved in a corporate transaction such as a merger, acquisition or sale of assets, personal information may be transferred as part of that transaction under appropriate safeguards and notice where required.

Advertising platforms (for example Google or Meta) process data under their own terms when you or our clients use those platforms. Configuring campaigns may involve uploading hashed or first-party audience lists controlled by the client; such processing is governed by platform policies and client instructions.

8. Cross-border transfers

Some service providers we use may store or process information on servers located outside Canada, including in the United States or other jurisdictions. While we take contractual and organisational steps to protect personal information, foreign laws may allow government access in ways that differ from Canadian law. By providing personal information to us, you acknowledge that such transfers may occur where reasonably necessary for our operations.

9. Retention

We retain personal information only as long as needed for the purposes described in this Policy, or as required by law, professional standards or dispute resolution needs. Enquiry records that do not become client relationships are typically reviewed periodically and deleted or anonymised when no longer useful. Client records are retained for the duration of the relationship and thereafter for a period consistent with tax, accounting and limitation periods, unless a longer retention is required.

10. Security

We implement administrative, technical and physical safeguards appropriate to the sensitivity of the information, including access controls, staff confidentiality expectations, and secure transmission where practical. No method of transmission or storage is completely secure. If we become aware of a breach creating a real risk of significant harm, we will assess and notify as required by applicable law.

11. Your rights and choices

Subject to PIPEDA and applicable exceptions, you may request access to personal information we hold about you, challenge its accuracy, and request corrections. You may also ask questions about our practices, withdraw consent where applicable, or request deletion where we are not required to retain the information. To submit a request, email [email protected] with sufficient detail for us to verify your identity and locate the information.

We will respond within the timelines required by law. If we cannot fulfil a request in full, we will explain the reasons where permitted. You may also contact the Office of the Privacy Commissioner of Canada if you have unresolved concerns about our handling of personal information.

12. Automated decision-making

We do not use solely automated decision-making that produces legal or similarly significant effects about website visitors based on the limited data collected through this site. Campaign optimisation tools used in client advertising accounts may include automated bidding or delivery features controlled by third-party platforms; those features are described in the relevant platform documentation and client statements of work.

13. Marketing communications

If we send electronic marketing messages, we will do so in accordance with Canadian anti-spam legislation (CASL) and provide an unsubscribe mechanism. Transactional or relationship messages about an existing engagement may still be sent as needed to perform the contract.

14. Links and third-party content

Our website may contain links to external resources. We are not responsible for the privacy practices of those sites. We encourage you to read their policies before providing personal information.

15. Changes to this Policy

We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes. The “Last updated” date at the top of this page will be revised when changes are published. Material changes may be highlighted on the website or communicated to active clients where appropriate. Continued use of the site after updates constitutes acknowledgment of the revised Policy to the extent permitted by law.

16. Contact

For privacy questions or requests, contact:

AudienceRush Inc.
2200 Yonge Street, Suite 1402
Toronto, ON M4S 2C6, Canada
Email: [email protected]
Phone: +1 (437) 555-2948
Hours: Monday–Friday, 09:00–17:00 Eastern Time

Related documents: Cookie Policy, Terms of Use, Legal information.